Popular Help Topics

  • Prescription Icon Prescriptions
  • Warranty Icon Warranty
  • FSA/HSA Icon FSA/HSA
  • Shipping Icon Shipping
  • Refunds Icon Refunds
  • Payment Icon Payment
+ What should I do if my prescription is missing the PD (pupillary distance)?
If your prescription is missing the PD (pupillary distance)—the distance between the centers of your pupils—you have a couple of options:
  • Contact the optometrist who conducted your eye exam to provide the measurement.
  • Use a self-measurement app, such as Eye Measure, to determine your PD.
+ Can I add prescription lenses to the frame I purchased from the Blue Cut Amazon store?
Yes, you can add prescription lenses to the frame you purchased from the Blue Cut Amazon store. Simply follow these three steps:
  • Upload your prescription using our form.
  • Choose your lens type.
  • Send your frame to us using the prepaid shipping label we provide.
It’s that easy! Learn more.
+ How long does it take to receive my prescription glasses?
Typically, it takes 14-21 business days from the time you place your order until you receive your glasses. This includes processing, manufacturing, and shipping time.
+ How can I send in my prescription?
If you didn’t upload your prescription document during the lens selection form, you can email it to us at support@bluecutglasses.com. If you’ve already submitted the lens selection form, please mention this in your email and refer to the email address used for the form submission to help us link your prescription to your order.
+ Can I order prescription lenses online?
Yes, absolutely! You can easily order prescription eyewear through our site.

3 Simple Steps to Order Your Prescription Eyewear:

  1. Choose Your Frame – Browse our collection to find the style that suits your face. We offer a range of shapes, colors, and materials for your perfect fit.
  2. Add Your Prescription – Once you’ve chosen a frame, upload a photo of your prescription. We’ll verify everything for accuracy.
  3. Choose Your Lens Type – Select lenses based on your needs, including single vision, bifocal, progressive, and blue light filtering. Our experts will guide you.
+ What if I’m unsure about my prescription?
We recommend visiting your eye care professional to ensure your prescription is up-to-date. Uploading a copy during checkout will help us accurately process your order and tailor it to your vision needs.
+ What information do I need for my prescription?
You’ll need the sphere (SPH), cylinder (CYL), and axis values for each eye, as well as your pupillary distance (PD). Your optometrist can provide these details.
+ Do your products come with a warranty?
Yes, we stand behind the quality of our products. Each item comes with a 2-year warranty against manufacturing defects. For more details, please check the Warranty page or contact our customer support team.
+ How to Use Your FSA/HSA Funds
Did you know you can purchase prescription glasses at Blue Cut with your Flexible Spending Account (FSA) or Health Savings Account (HSA)?

Here are two easy ways to use your FSA/HSA dollars:

  • With an FSA Debit Card – If you have an FSA debit card, simply complete your purchase as you would with any other credit card.
  • Without an FSA Debit Card – Place your order, and we’ll provide an itemized receipt after your purchase.

Remember: FSA funds expire on December 31st, while HSA funds do not.

+ How can I track my order?
Once your order is on its way, we’ll send you an email with a tracking number! Simply click the link to follow your package’s journey in real-time.
+ What are the available shipping options?
We offer several shipping options:
  • Standard – 7-10 business days (Free)
  • Expedited – 3-5 business days (+$9.95)
  • Express – 1-3 business days (+$12.95)
Orders placed through our Amazon store will be shipped according to Amazon’s terms. Please note that shipping times may vary depending on location and order type.
+ How long does it take to receive my prescription glasses?
Typically, it takes 14-21 business days from the time you place your order until you receive your glasses. This includes processing, manufacturing, and shipping time.
+ Can I get a refund if I’m not satisfied with my glasses?
We want you to be fully satisfied with your purchase. If you are not happy with your glasses, you can return them within 30 days of receipt for a refund, exchange, or store credit—no questions asked. To initiate a return, simply fill out our Returns Form and follow the provided instructions. Once completed, you can drop off your package at any USPS drop box location for your convenience.
+ What payment methods are accepted?
We offer several secure payment options, including major credit/debit cards and PayPal. Orders placed through our Amazon store will be charged according to Amazon terms.